-T&C-

WE DO HAVE TWO DIFFERENT CANCELLATION POLICIES DEPENDING ON PACKAGES OR A LA CARTE PLUS RULES FOR GROUP SIZE:

We kindly ask to carefully read the right cancellation policy for you.

CANCELLATION POLICY A LA CARTE MENU:

Thank you for considering FORTUNA DRINK& EAT your dining experience.
We look forward to providing you with an authentic Italian ambiance complemented by our exquisite bottomless package.

Please note a 10% Surcharge during the weekend and 10% service charge on groups above 15 people.
This is to ensure extra hands and a great and smooth service for big groups.

Deposit Requirement: We won’t take any deposit, however, we do require a cancellation within 24 hours
of your booking day and time to avoid $20 per person charge through the credit card provided.

Please be aware that during the high demand on Christmas time, we do not guarantee indoor seatings.
This means that the team will try their best on fitting people inside but depending also
when your booking has been done, might go on our otudoor area. We will send emails few days
before to each group to confirm outdoor seatings.

Thank you for understanding.

CANCELLATION POLICY FOR SET MENU GROUP RESERVATIONS: (THIS INCLUDE BOTTOMLESS PACKAGES)

Thank you for considering FORTUNA DRINK& EAT your dining experience.
We look forward to providing you with an authentic Italian ambiance complemented by our exquisite bottomless package.

Please note a 10% Surcharge during the weekend and 10% service charge on groups above 15 people.
This is to ensure extra hands and a great and smooth service for big groups.

Groups of less than 15 people will pay only 10% surcharge weekend eventually.

To ensure that we can accommodate you and your guests with the utmost attention to detail,
the following cancellation policy applies to group reservations of any size:

Deposit Requirement:

We won’t ask a deposit however we do collect a credit card details and we do charge
10% per person in case of cancellation within 5 days or no show up of the package the customer picked.

Cancellation Notice:
Should you need to cancel your group reservation,

5 days notice 20 %
4 days notice 20%
3days notice 30 %
2 days notice 40%
1 day notice 100 %
no notice 100%

We kindly ask that you provide us with at least 5 DAYS notice prior to your scheduled reservation time.
This allows us to offer the space to other guests and make necessary adjustments to our staffing and inventory.

Reduction in Group Size: Should the number of guests in your party decrease, please inform us at least 24 hours in advance.
We will adjust your reservation accordingly, but please note that the deposit is based on the original number of guests and is non-refundable.

No-Show Policy: No notice and no show will require 50% per person of the package.

Late Arrival: Please be advised that we can only hold your table for max to 30 minutes the reserved time.
Late arrivals may result in a reduced dining time or loss of the reservation.

We will make every effort to accommodate late arrivals, but this cannot be guaranteed.

We appreciate your understanding and cooperation. Our goal is to provide exceptional
service and an unforgettable dining experience for every guest.
Please do not hesitate to contact us with any questions or special requests regarding your reservation.

For further inquiries or to proceed with your group booking,
 please contact our reservations team at 0283540865 or info@fortunasydney.com